Effective Date: December 11, 2024

Thank you for shopping with us. We appreciate your support and are committed to providing high-quality products and excellent service. To maintain transparency and consistency, we have established the following return policy:

All Sales Are Final
Please be advised that all sales made on this website are final. We do not accept returns, exchanges, or issue refunds for any products or services purchased through our website.

By placing an order, you agree to these terms and understand that once a purchase is completed, it cannot be modified, canceled, or refunded under normal circumstances.

This policy applies to:

Physical products

Custom-made or personalized items

Services (if applicable)

Exceptions for Damaged, Defective, or Incorrect Items
While we do not accept returns for change of mind or buyer’s remorse, we understand that errors can happen. We will gladly address the following issues:

Damaged items: If your item arrives damaged in transit.

Defective items: If your item is not functioning or is flawed upon delivery.

Incorrect orders: If you received the wrong item.

To qualify for a resolution, you must:

Contact us within 2 days of receiving your order.

Provide your order number and a clear description of the issue.

Include supporting photos or videos showing the problem.

We will review your claim and, if approved, offer one of the following at our discretion:

A replacement item at no cost to you

A store credit

A full or partial refund

At Hair Depot, we are committed to providing high-quality products and exceptional customer service. If you receive an item that does not match the reference image provided by Hair Depot, along with the tracking shipment number sent to you, we can offer either a refund or exchange for that item. Please review our Refund Policy carefully, as we do not offer refunds on any items outside of this condition.

We do not offer refunds on any purchases, except for cases where the product received does not match the reference image provided by Hair Depot, along with the tracking shipment number. Once a product is sold, it is considered a final sale. This includes:

  • Hair extensions, wigs, and bundles

  • Cosmetics and beauty products

  • Sale and clearance items

  • Gift cards

  • Custom or personalized items

While we do not offer refunds, we provide exchanges for defective or damaged products. To be eligible for an exchange, the following conditions must be met:

  • The item must be unused, unopened, and in its original condition.

  • The exchange request must be made within 2 days from the date of receiving your order.

  • If you received a defective or damaged item, or an item that does not match the reference image, along with the tracking shipment number, please contact us at info@hairdepotflorida.com with your order number and a description of the issue. You may be eligible for an exchange for the same product or a similar product of equal value.

  • Items returned for exchange must be in the exact same condition as when they were received. Opened, used, or altered items will not be accepted for exchange.

If you receive a defective or damaged item:

  • Contact us within 2 days of receiving the product.

  • Provide a description of the issue, along with photos of the damaged or defective item.

  • We will offer an exchange for the same product or a similar product of equal value.

If you haven’t received your exchange yet:

  • Double-check your bank account or credit card statement, as exchanges may take a few business days.

  • Contact your payment provider, as some delays may occur with them.

  • If you’ve done all of the above and still haven’t received your exchange, please contact us.

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. If you have any questions or need further assistance regarding our Refund Policy, please contact us at:

Hair Depot